Below you will find recommendations, testimonials, and positive feedback from some of our Owners and Board Members.
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I wanted to drop you a quick note to let you know how pleased I am with the job Ron is doing as our Community Manager. He is very well versed on the ins and outs of Associations and is very thorough in his responsibilities and commutations. He is normally available but will get back to you shortly if he is tied up. He goes about his business in a very pleasant and professional manner and can be counted on to take the appropriate initiatives regarding day-to-day activities, as well as those regarding the multiple Board meetings we have here with three associations.
G.B – Board President
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Thanks for all your hard work. Although we may not say it, everyone in the building appreciates your help.
S.W. – Owner
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I along with a number of other owners wish to compliment Andrea Kolton who has become our property manager. She has been responsive to problems in a way we are not used to. Our condo is not an easy one to manager primarily because one or two individuals don’t know how to live in a communal building. The Elmwood condo is a multicultural building with a number of highly responsible owners. Andrea has managed to get a number of necessary building jobs undertaken. She responds quickly to any difficulty. Thus, I wish you to know that I, along with other owners, are pleased to have her.
C.D. – Owner
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I have always appreciated your great quality work in maintaining the building clean, and well presentable, and have always been glad to have you as the management company.
E.B. – Owner
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I have known Mike LoBono for 15 years. I worked closely with Mike during my 15 years of volunteer service on our HOA Board. During those years, I service as Vice-President and for the last ten years as President. Throughout the years, Mike consistently provided excellent advise and expertise on every issue the Association faced. The list of issues is extensive including to compliance with city/county/state ordinances, landscaping beautification projects, painting projects and large scare efforts such as a complete roof replacement for the entire Association. Additionally, Mike provided sound, fiscally responsible budgetary advice which positioned the Association to always have healthy reserves. I can confidently state that because of Mike LoBono’s efforts, our property values have been maximized even during the recent economic downturn. And in the final analysis, what more could be asked of a Property Manager.
R.N. – Vice President
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We had a big issue about 2 weeks ago with a roof leak that traveled from the top floor all the way down to the basement (aren’t the pipes supposed to burst this time of year, not roofs leaking?). Of course it happened on a weekend when our tenants weren’t home. Even though we had no idea there was a problem until it was too late (good thing the neighbors have keys to get in!) Rosen took care of the issue and all that is left to do now is paint the ceiling to make it better again. This could have been much worse had it not been handled properly.
M.O. – Owner
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Dear Randy: I’m new to this Condo Board business and I’ve had a ton of questions. I would like to commend Yesenia for answering them promptly, efficiently and always with a smile in her voice. When I send an email (and I’ve sent several) or call, she is prompt at replying, either by phone or return email. If she does not know the answer, she will get back to me in a timely fashion. Her multitasking skills are great. I feel confident knowing our business is being handled by her. Thanks!
D. R. – Board Member
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I am on the board of a 20-unit condo building in West Rogers Park. Rosen is by far the most competent and attentive management company we’ve used in the years I’ve lived here. Unlike the other companies we worked with, they have proven to be very reliable and responsive. We have had some major maintenance/repair work in the past year, and we’ve been very pleased with their assistance in getting quotes from vendors. Requests for quotes are complete and specify exact work, so we know we’re looking at “apples to apples” not “apples to oranges.” Our manager has always been quick to respond when an issue comes up at our building, whether it’s a board issue or an individual owner having a problem. Their staff is knowledgeable about condo law and have given us good guidance through some difficult situations. We are very happy with their service!
E.T. – Board Member
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After nearly two years as a homeowner, I can say that Rosen Management has allowed me to keep my sanity. They manage my condo building (and many others), and do a fine job. The building is kept clean and tidy, there is someone on call in case of emergencies (i.e. bad flooding last summer after storms, etc.), and every time I email with a question they get back to me the very same day. They manage the building very responsibly, keeping very adequate reserves in case of catastrophe. This is important when one is buying a condo, as the stability of the association and the reserves plays into the value and risk of the purchase. In the 2 years I’ve lived in my building my assessments have gone up a mere $10, and I have never been hit with a special assessment. All the while our entire roof has been replaced and several amenities added or enhanced. They take the initiative to support the board in small projects such as community gardens, trash removal issues, etc. All things I do not have to concern myself with, if I choose not to…the joys of only owning the interior of a place… Bravo! The full-time maintenance man has been at the building since before I moved in, and is fantastic and friendly. I think low turnover speaks volumes, especially in that capacity. I honestly think he shovels the snow before it falls. I’ve never seen any on the sidewalks.
C.C – Owner
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Please know how appreciative I am of your prompt follow up. It is a refreshing change for us all. Thanks and will talk with you again soon!
G.B. – Owner
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My Husband and I reside at the Skokie Terrace Condo Complex and am pleased to say that we are thrilled every day that Rosen is our buildings management company. We have found Rosen to be attentive, professional, competent, prompt, and most importantly of all. so very, very pleasant to talk to over the phone! A rarity among management companies in our opinion.
W.H. – Owner
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I reside at Pickford Condominiums and deal with Joe and Gina. What a delight! So much better than any management company we’ve had in the past. Fast, quick, courteous, efficient, and nice. No arrogance, no attitude, no BS.
R.F. – Owner
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Veronica, it was great seeing you yesterday. Thank you for all of your efforts on the many requests – the side of the building looks great. I realize you must get a lot of calls with problems and complaints. – So just wanted to say thank you for being so responsive and on top of all the requests, questions, & service requests from our building.
K.M. – Board Member
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I hope that you know that you have an exceptional employee working for you. While Ron was on vacation, Gina jumped in with both feet and did a great job on the One Milwaukee Place property. She was professional, respectful, tenacious and friendly. She got the job done and made sure that it was done properly. If she worked for me I would definitely give her a bonus for all the extra work and time that she spent on a property that she volunteered to help with. Just so you know, Ron is doing a great job on the property also, but I would expect that from him since it is his to oversee.
